Zilo VPN does offer refunds.
When we refund
Both conditions must be met:
- Within 7 days of purchase
- Less than 10% of the package data used
How to request one
Email admin@zilovpn.com](mailto:admin@zilovpn.com) or message [t.me/ziloadmin with your order details. We reply within 24 hours.
Approved refunds go back by the same method you paid with, normally within 5–10 business days.
What we cannot refund
- Requests made more than 7 days after purchase
- Packages with more than 10% of the data already used
- Free trials and promotional keys, which were never paid for
Where you bought it matters
The rules above are the ones we apply to what we sell directly (our Telegram bot and our resellers).
- Paid by card on zilovpn.com — payment is handled by Stripe, and Link is the merchant of record (your statement shows `LINK.COM*`). You can contact Link support directly, and Stripe may issue a refund under its own terms within 60 days of the purchase — a wider window than the 7 days / 10% above.
- Bought in the app through Google Play — Google's own refund policy also applies.
Whichever way you paid, you can always email us first at [admin@zilovpn.com](mailto:admin@zilovpn.com) — it is usually the fastest route.