If something is not working, or you have a question about your account, your key or a payment, please contact us — we answer every message.
How to reach us
- Email — admin@zilovpn.com (fastest for account, billing and App Store questions)
- Telegram — t.me/ziloadmin — a real person, not a bot
- Telegram bot — t.me/zilovpnbot — buy or renew a key, check your usage
- Facebook — Zilo Empire - VPN
Response time — usually within 24 hours (Myanmar time, UTC+6:30).
Common questions
- I paid but have not received my key — keys are issued shortly after the payment slip is checked. If it has been more than 30 minutes, message t.me/ziloadmin with your slip.
- I cannot connect — try a different server in the app. If it still fails, fetch your key again from the bot and re-import it.
- The connection is slow — switch to the nearest server (Singapore or Japan).
- My data or subscription ran out — you can renew any time in the Telegram bot.
- I want my account deleted — email admin@zilovpn.com and we will delete all data we hold about you.
The company behind Zilo VPN
Zilo VPN is a service operated by ZIPZO - BUSINESS GROUP CO.,LTD.
For any formal or legal enquiry about the company, please write to the email address above.